Q1. What is “Taliya SIM card”?
A1.Taliya SIM card is a Subscriber Identity Card that contains data through which the subscriber can use mobile network services.

Q2. How can we extend or increase Taliya SIM Card credit?
A2.By purchasing a Taliya Card and entering code number of it in your Taliya mobile phone according to the instructions on the back of Taliya Card, Credit Period and/or Talk Time of Taliya SIM Card can be increased.

Q3.Can we use Taliya SIM Card on handsets available in the market?
A3.Yes. Taliya SIM Card benefits from GSM (Global System of Mobile) Technology that is compatible with handsets available in the market.

Q4.Why doesn't Taliya SIM Card function with some models of Samsung handsets?
A4.This problem has only been observed in older models and our experts are examining its reasons. Therefore, subscribers are recommended to use newer models.

Q5. Is Taliya SIM Card one-way?
A5.No. The subscriber can make or receive internal and international calls.

Q6. Is it necessary to have 10-digit Zip Code when Taliya SIM Card is assigned?
A6.Yes.

Q7.How can we transfer our Taliya SIM Card to another party?
A7.Taliya Sim Card owners can transfer the ownership by depositing the amount of 74,200 Rials in the below mentioned bank account and providing any of the Taliya stations with original Registration Form, both original and a copy of current and future's owner's Identification Documents, along with the bank slip. Please, note that both present and future owners must be present at the station.
Account information: Saderat Bank of Iran
Account number: 0100555444006

Q8. After inserting Taliya SIM Card in handset, why isn't it impossible to receive calls for a while?
A8.Network needs approximately 1 hour to recognize activated Taliya SIM Card. If you are not able to receive calls after 2 hours, please call 444.

Q9. What may cause Taliya SIM Card to fail?
A9.Physical factors, breaking SIM Card while inserting in handset, and inserting wrong PIN and PUK codes